Shipping and Return
We ship orders as soon as possible, after payment is receiving. Packages are generally dispatched a day to two days in some cases after receiving payment, and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
In case of bad weather conditions or unforeseen circumstances beyond our control, shipping may be delayed by the Shipping Company. If you pay by E-check or a Bank Check, your order will be held till the Check clears, so it is advisable to assume a three to five day delay for your order dispatch time. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. We typically add signature requirement for all large orders, in which case a large order can only be shipped to a physical address and will require a signature.
Regular Standard Shipping:
Shipping to Canada and Within the USA are through regular post ( Standard USPS First Class or USPS Standard Light Boxes ). Typical Standard Insured Shipping by US Postal Service is around $5.
Orders can be shipped via Priority Mail upon request. The Extra Cost for Shipping Via Priority Mail versus Standard Mail will be added to the order, if Priority shipment is requested upon placing an order. Priory Shipping rate would be about $7 - $10.
Tracking and Insurance:
All orders are insured and may require a signature depending on Postal Service Requirements. Tracking may not be available for certain orders, depending on the Destination Country or Region.
If your Country requires a VAT ( Value Added Tax), Sales Tax, Brokerage Fees, Custom Clearance Fees on international purchases, this amount will be added to your final total as determined by your VAT System. These Fees are not part of the Sales Price of the products listed in the store. They are calculated and added by your Country of Residence.
VAT ( Value Added Tax): Is a tax applied by some Countries based on the value of the item.
To Canada: About 7 to 14 Days
USA Mainland: 4 to 10 Days
Other Countries: 2 to 3 Weeks
There is no refund for Shipping. Only the cost of the product is refunded, if returned in its original state without any damage, and within the stated time period below. All Shipment returned due to incorrect address will be charged the Shipping Charge for that order, so please check your address before completing your order.
Refunds and Exchanges:
All Orders can be returned or Exchanged in their original State, if returned within the following Time Frame.
USA: Within 7 Days
Canada: Within 12 Days
International Orders: Within 21 Days
If you wish to return or exchange your order, contact us within 7 days Upon receiving your order, to discuss your returns or refunds, or damages to your order prior to returning your items, for proper information on how to return the order, and to help us process your refund correctly. All returned Items must be well packed with bubble protective material or as was originally sent by us. Returns should also be insured for its original value. Orders returned without Insurance on the item, will be charged to the customer if lost. Contact us first with any claims you may have, before proceeding with a PayPal Non-Delivery Claim, to reduce any inconvenience to you. We do our best to accommodate our customers needs and want you to have a seamless experience shopping with us.
Allow the following time for lost or non-delivery items, to give us time to contact the carrier to track your order.
Canada: 21 Days
USA: 21 Days
International: 45 Days
If you paid through PayPal, you have up to 60 Days to file a claim if your issue can not be resolved by a seller. Be sure to contact us within 50 days to discuss any issues you may have. We will do our best to resolve your issue within this time period. There is no Refund for Shipping Charges, Insurance, Taxes or Brokerage charges.